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we want you to absolutely love your elaai pieces.
If you happen to be unsatisfied with your new piece, our returns are accepted within 21 days of receiving your order, in the form of a store credit.
- Unworn and unwashed
- Hygiene sticker must be attached to the product
- All original product tags must be attached
- Please note that customers are responsible for shipping costs
- We do not offer refunds for incorrect sizing or simply change of mind
- returns are issued in exchange for a store credit
- we do not offer international exchanges
- international customers are responsible for all shipping costs
- once we have cleared your return, we will deduct a small fee of $10 from your store credit
if you feel you may have received a faulty item - please email us at
info@elaaico.com