Frequently asked questions
what size should I choose?
Feel free to check out our sizing page, where you can find your right fit according to AU/NZ/UK & US standards.
how do I use my gift credit?
As you are ready to head to checkout, you can type or paste your code into 'Gift Card or Discount Code' box right before you proceed with completion of your order.
can I return an item that doesn't quite fit me?
We truly want you to be completely satisfied with the outcome of your order, so yes! As long as you abide by the conditions of our returns policy, we are more than happy to gift you a store credit - so your elaai piece's are the perfect fit.
I have received a faulty item, help!
We are so sorry!
Our team here in Sydney, Australia tries their absolute hardest to inspect every piece before it is placed into our stock. If you believe they may have missed something, please feel free to email us at:
so we can resolve this issue right away, as it is our priority to make sure you are completely satisfied.
how do I return an item?
with your order # , postcode & name - in order to get your return started. Before you begin with starting your return, please read through our 'Shipping & Returns' policy, to be sure you are eligible.
when will my order arrive?
Once the your order has been completed, we promise to do our best to get your order out to you right away. You will receive an email with a link to track once your order has been dispatched, so please be sure to check all folders so you don't miss it!
if you feel as though we haven't quite answered your question, please feel free to email us at: